How long will my order take to be delivered?
The shipping time will depend on your exact location. However, it usually takes only 20-25 business days for shipping to the US and 20-25 business days for international shipping.

 

Where do you ship?
We are providing international shipping. However, due to the security reasons, we can’t deliver a shipment to the military area.

 

How do you ship my orders?
All your orders are sent via ePacket, an international shipping service.

 

Can I have a tracking number?
Yes. After we send your product we will send you the shipping tracking number of the items you purchased to your email which you had provided during your check out process. Or you can email us at hello@onebowtie.com if you haven't received any message from us.

 

Why can't I track my order?

Please note that the tracking information will be displayed after 2-5 days after being updated.

 

I ordered more than one items, but only received one. Where are my other orders?
When you order multiple items at once, they may be shipped separately to avoid waiting for other items that are not currently available in stocks. You may receive one item before the next but don't panic if you don't receive all of your items at once they are definitely on the way to you.

 

How do I make payments using Paypal? How does it work?

Paypal is the easiest way to make payments online. While checking out your order, you will be redirected to the Paypal website. Be sure to fill in correct details for fast & hassle-free payment processing. After a successful Paypal payment, a payment advice will be automatically generated to Samplestore.com system for your order.

It's fast, easy & secure.

 

I have not received email confirmation. What shall I do?
Sometimes buyer may enter their email address wrongly thus our confirmation emails may have not reach their emails. However, if you have doubts kindly send us an email at hello@onebowtie.com to double check and to make sure we have your correct email address.

Please also double check your junk folder.

 

I am having problems. Some of the pages look weird. Am I using the right browser?

As The Bow Tie Factory uses some of the latest graphics designs which may not be supported in lower version of browsers, it is recommended that you use the following browsers to access The Bow Tie Factory:

1. Microsoft Internet Explorer Version 10 onwards. Download the latest Microsoft Internet Explorer at: http://windows.microsoft.com/en-us/internet-explorer/download-ie

2. Mozilla Firefox Version 10 onwards. Download the latest Mozilla Firefox at: https://www.mozilla.org/en-US/firefox/new/

3. Google Chrome Version 12 onwards. Download the latest Google Chrome at: https://www.google.com/chrome/browser/desktop/

In addition, please ensure that your Javascript and Cookie is enabled on your browser.